RETURNS POLICY
Customer's right of withdrawal
You have the right to return the entire order placed through online store or part thereof, within a period of fourteen (14) calendar days from the date that you or a third party, other than the carrier and indicated by you, acquired physical possession of the goods.
Return Policy (Goods)
External – Aesthetic Defects
The customer is obliged upon receipt to unpack and check the products to confirm the non-
existence of external or aesthetic defects and, in the event that they exist, is entitled to reject the receipt
of the product and return it to the distributor, otherwise report the existence of cosmetic defects within
period of ten (10) calendar days from receipt of the product, while, in case of expiry of the period
of this, loses all relevant rights and accepts that the cosmetic defect was caused after its delivery
product. The Company is obliged in a short time to replace this product with another, without
the fault. However, if the product is not available for any reason, you will be refunded
amount of money you paid when purchasing it, according to the refund procedure. In case
unconditional receipt of the item is considered to have been delivered in excellent external condition without external /
aesthetic defects.
Returns of products at the charge of the COMPANY
The return of products is charged at the expense of the Company:
- In all cases where other than sold items are delivered, by type quantity.
- In the event that during delivery the item has damaged packaging, completely or for the most part.
- In the event that the item is found to have a manufacturing defect (if this must be confirmed by the authorized repairer who provides the guarantee of good operation) or lack thereof capacity, which capacity has previously been agreed in writing with the Company.
- In the case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the Company.
In cases of return at the company's charge, the products must be returned in the condition that
received by the customer and at the agreed time. Any delay on the part of the customer is justified
only for reasons of force majeure, otherwise the right to replacement under this condition is waived.
In any case, the return of the product to be replaced should be accompanied by all the documents that
accompanied the product (e.g. DAT, Retail Account, etc.) and its complete packaging (unless it is a defect that
found later after delivery and the packaging is missing or out of the product case the packaging
of which was received by the distributors upon delivery of the item). The return of the products at its charge
of the Company will be carried out either by personnel and means of transport of the Company or by courier
to the exclusion of any other means.
After returning the product and depending on the case, a repair will be carried out if possible
without reducing the value of the product, otherwise replacement if a similar product is available, otherwise cancellation of the
transaction as long as the customer legally rejects the previous two, in which case, provided that they will have
before the products are received and checked by the COMPANY, in case of cancellation, the money will be refunded
to the customer will be done in the same way as their payment, with the attention of the Company. In particular, in
in case of debiting via credit card, the Company will be obliged to inform the issuing Bank about the
cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has
draw up with the customer without the relevant responsibility of the Company anymore. The Company, following this information, did not
bears no responsibility for the time and method of execution of the offsetting, which is regulated by the aforementioned
contract.
In case the products are returned damaged or incomplete, the Online store has the right to
request compensation from the customer, the amount of which will be determined by the condition of the products and to
proceeds unilaterally and without others to a total or partial set-off of its claim against the customer.
The return of your online order is excluded if the following conditions are not met cumulatively:
- Before taking any action related to the return of the product, you should contact the company either by phone or by sending a message to our email address info@heartlightphotography.com, in order to inform us of the intention to return the product or products that you received
- The products must be in perfect condition, unused, without the special tags removed markings (e.g. labels) and be in their original packaging.
- Along with the products you must include all the documents that accompanied them (e.g. retail receipt sale, invoice and delivery note or change card).
Refund
When products are received, they will be checked for condition and policy compliance
returns of the business, a credit note of equal value will be issued immediately, in order for you to utilize it at
your next purchase (in this case, you should mention in your next online order, in the field
"Remarks / Comments on the order" that there is a credit balance). In case you do not wish the above
credit note but refund, the business is required to repay you within fourteen (14)
calendar days the price he collected for the returned products and with the same means used
for their payment. Specifically:
- If the payment was made by credit or debit card through the online store, the company, if has collected the price from the bank, will be obliged to inform the bank of its cancellation transaction and the bank will take any prescribed action. The company, following this information bears no responsibility for the time and manner of execution of the offsetting, which is regulated by the contract which has been established between the issuing bank and the customer.
- If the payment was made by cash on delivery or deposit into one of our bank accounts, the return of money will be made exclusively to the bank account you indicate to us, noting the IBAN and name of the beneficiary.
PRODUCT RETURN FORM
NAME:
ADDRESS:
TEL. CONTACT:
ORDER NUMBER:
(RETURN CODE):
PURCHASE DATE:
RECEPTION/INVOICE NUMBER:
PRODUCT CODE AND DESCRIPTION:
REASON FOR RETURN:
FOR A REFUND, COMPLETE:
BANK:
IVAN ACCOUNT NUMBER:
NAME/NO OF BENEFICIARY: